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Refund policy

Returns, Exchanges & Refunds

Final Sale Policy

Due to the nature of perfume products and for hygiene, safety, and product integrity reasons, all fragrance purchases are considered final sale.

We are unable to accept returns, exchanges, or refunds for opened, used, tested, or tampered products.

We kindly encourage customers to review product descriptions carefully before placing an order. If you require assistance selecting a fragrance, our team will be happy to assist you before your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive an incorrect item, please notify us within 24 hours of delivery. Claims submitted after this period may not be eligible for review.

To assist us in reviewing the issue, please provide:

  • Your order number
  • A clear description of the issue
  • Clear photos of the product
  • Clear photos of the outer packaging and shipping box

Once reviewed, our team will determine the appropriate resolution, which may include a replacement or another suitable solution where applicable.